es
pt
General purchase conditions
- Who we are
- Obligations of the Customer regarding the purchase procedure
- Terms of Service
- Responsibilities
- Purchase Procedure
- Claims
- Data Protection Policy
- Forms of Shipping and Delivery Times
- Payment Systems
- Returns and Exchanges
- Guarantees
- Reimbursement of amounts paid
- Right of Withdrawal
- Legislation and Jurisdiction
All purchases made on patinete.com are subject to the general purchase conditions set forth in this document.
These General Conditions are subject to the provisions of Law 7/1988, of April 13, on General Conditions of Contract, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons in terms of Regarding the processing of personal data and the free circulation of these data, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
1. Who we are
Skateboard.com (Allied Vesting Technologies SL), is the commercial delegation for Spain and Portugal of "MICRO MOBILITY SUIZA", inventor and manufacturer of modern scooters for adults and children, dedicated to the distribution and sale of its products under the trade name of MICRO.
With C.I.F. B-83969303, is registered in the Mercantile Registry of Madrid Volume 20,045, Book 0, Folio 145, Section 8, Sheet M-353619, 1st Entry; contact@patinete.com
It is strictly prohibited to modify, transmit, distribute, reuse, forward, or use all or part of the content of the website for public or commercial purposes, including text and images, without the express authorization of the owner.
Likewise, the owner of the website does not identify with the opinions expressed in it by its collaborators. </ p>
2. Obligations of the Client regarding the purchase procedure
The client is solely responsible for the veracity of the data entered by himself in the purchase procedure, and accepts the obligation to provide truthful, exact and complete data.
The client undertakes to comply with these general conditions, to always act in accordance with the law and in good faith and to refrain from using the website in any way that could prevent, damage or deteriorate its proper functioning, either to patinete.com, its users or to any third party.
If the client fails to comply with this obligation, it will be his responsibility to respond for possible damages caused to patinete.com, another user or a third party. The access and use of patinete.com to minors is prohibited without the express consent of their parents, patinete.com is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify the age of the same.
The customer agrees to:
- Do not enter, store or disseminate on or from the web, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general current regulations.
- Do not introduce, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the web page, in any of the services, or in any of the equipment, systems or networks of patinete.com, of any other user, of the providers of patinete.com or in general of any third party.
- Not carry out advertising or commercial exploitation activities through the website, and not use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store third-party personal data .
- Not use false identities, nor impersonate the identity of others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or of any another way
- Do not destroy, alter, use for your own use, render useless or damage the data, information, programs or electronic documents of patinete.com, its suppliers or third parties.
- Not to introduce, store or disseminate through the store any content that infringes third-party intellectual or industrial property rights or business secrets, or in general any content that it does not hold, in accordance with the law, the right to make available from third parties.
The client undertakes to enable the delivery of the requested order, providing a valid delivery address where the requested order can be delivered within the usual merchandise delivery hours. In case of breach by the client of this obligation, patinete.com will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
According to the Ministerial Law on electronic commerce 34/2002, any purchase made through the Internet must be accepted and must be made by adults. If you are not 18 years old, your parents or guardians will be responsible for the order.
In the event that it is rejected and returned, we will contact you or your parents/guardians and you must pay the amount of shipping, courier custody and administration costs.
3. Terms of Service
The commercial conditions of this service and the offers that may eventually be carried out by patinete.com always appear on the aforementioned web page, so they can be consulted, filed or printed.
patinete.com reserves the right to modify at any time these General Conditions of Contract as well as any other document displayed on the website, in any case being valid those general conditions that were in force at the time of completion of the contract, understanding this as the moment in which patinete.com has sent the confirmation email to the client.
4. Responsibilities
patinete.com will not be responsible for delays or failures that occur in the access, operation and operability of the web, or in its services and/or contents, nor for interruptions, suspensions or the malfunction of the same, when they originate from breakdowns caused by natural catastrophes or situations of force majeure.
patinete.com is not responsible for the content that may appear at any time on third-party websites that are linked from www.patinete.com, the owners of which are responsible.
The products presented on the website comply with Spanish legislation. Patinete.com's responsibility cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. It is therefore up to customers from outside Spain to verify the possibility of importing or using the products they request.
The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect that may arise on the website, including, without limitation, any economic, technical and / or adverse legal, as well as the disappointment of the expectations generated by our website, forcing the user to hold patinete.com harmless for any claims derived, directly or indirectly from such facts.
patinete.com is not responsible for any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of the users , motivated by causes beyond the control of patinete.com, which prevent or delay the provision of services or browsing the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allowing access for reasons not attributable to patinete.com, due to the user, to third parties, or to cases of force majeure. Patinete.com does not control, in general, the use that users make of the website. In particular, patinete.com does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.
5. Purchase Procedure
To place an order at patinete.com: select the products you wish to buy, then access the shopping cart where you can confirm the characteristics of your order and proceed to purchase. Fill in the form with your personal information and select one of the payment methods that we propose.
In the purchase form we give you the possibility to register with your e-mail address and choose a password, to make your next purchase faster and easier.
In the basket we give you all the information about your order: selected products, unit price in euros, and total purchase.
6. Claims
For any clarification on these general conditions or to make any claim regarding your purchase, you have at your disposal the addresses below.
patinete.com provides its customers with different forms of contact. In any case, they will be merely informative, and in no case can any binding legal effect be derived from the answer. The requests, information, communications and suggestions transmitted by this means lack binding effects for both the issuer and the receiver thereof. In case of requiring to carry out a reliable communication with patinete.com, it must be carried out through a means of communication that leaves a record of the time, and the date of sending it and, where appropriate, receipt.
- Allied Vesting Technologies S.L., C/ Oro 62 C, 28770, Colmenar Viejo, Madrid
Tel.: 91 806 44 40
contacto@patinete.com / www.patinete.com
For any incident related to the return of items from our store, you can contact our Customer Service Department via email: taller@patinete.com. Claims that may be submitted by customers who hold the status of consumers under the terms of current legislation, will be dealt with by the Allied Vesting Technologies S.L. customer service; They may be sent to any of the contact details specified in this legal notice, and they will be answered by the appropriate means within a maximum period of 30 days. In case of rejection, the consumer can go to the consumer organizations of their autonomous community or use the platform of REGULATION (EU) 524/2013 of the European Parliament and of the Council, of May 21, on online dispute resolution. on consumer matters (http://ec.europa.eu/odr).
7. Data Protection Policy
In accordance with the provisions of Regulation (EU) 2016/679, of April 27, the client/user data will be or may be included in a file owned by Allied Vesting Technologies S.L., NIF B-83969303, with headquarters in Colmenar Viejo (Madrid), tel. 918064440, contacto@patinete.com, and without whose treatment it would not be possible to comply with the contract [art. 6.1.b) of Regulation (EU) 2016/679] or respond to your request [art. 6.1.a) of Regulation (EU) 2016/679]. Said data will be processed during the period of provision of the service and will be kept during the applicable prescription periods (which would be at least 5 years from the last action of the interested party).
The following may be recipients of your data: suppliers, collaborators or other entities that require it in any case in order to meet the obligations of the person in charge and demanding an equivalent level of confidentiality.
Users may contact the data protection officer, where appropriate, or exercise their rights of access, rectification, opposition, deletion, limitation, portability or others legally provided through any of the indicated addresses, attaching a copy of your ID or similar identification document. In the event of a claim, they may file it with the competent control authority (Spanish Agency for Data Protection, www.agpd.es).
8. Shipping Methods and Delivery Terms
patinete.com reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail manifest damage to the client.
Shipping costs are calculated based on the dimensions and weight of the order. In all cases, we will tell you at the beginning of the purchase process of all expenses. Shipping costs are unique for the entire peninsula, varying only in case of shipment to the Balearic Islands, Canary Islands, Ceuta and Melilla or large amount of purchase.
How and when will I receive my order?
In the peninsula the delivery time is 24/48 hours as long as the order is placed and paid for before 1:00 p.m. (Monday to Friday) and 48/72 hours if the order is placed after.< /p>
Deliveries are not programmable, that is, you can NOT set times for delivery. The driver will deliver to your area based on his daily route and the number of packages he carries that day, so the hours may vary from day to day.
The delivery time is 24/48 hours after shipment but it is not a guaranteed time frame. The shipment is made by a Standard service and if the delivery is delayed due to logistical needs, it is not possible to make a claim for that reason.
There is also an express shipping method whose delivery time is 24 hours after sending (weekdays from Monday to Friday) and has a cost of €18.
The order will be canceled in any of the following two cases:
- Delivery fails when delivery is attempted three times.
- The customer could not be contacted within 9 business days of the first failed delivery attempt.
In the event that the product arrives in deteriorated or defective conditions, it will be exchanged for the same product in perfect condition and at no additional charge to you.
Warehouse pickup
You can pick up your order at our central warehouse located in Colmenar Viejo, Madrid. If you choose this shipping method, we will send you an email indicating the address of the warehouse and the time for collection. In this way the shipping costs are cancelled.
Is the product guaranteed?
All products purchased at patinete.com have a three-year warranty from the date of purchase, subject to the appropriate conditions of use described by the manufacturer.
For more information on guarantees, please go to the corresponding section of our store, see the product file or write to Customer Service: contacto@patinete.com.
Can I request an invoice?
With your registered user data you can access your order history and the invoices for each of them. If you have not registered when placing the order, you can request it by email: contacto@patinete.com.
9. Payment Systems
- Paypal
- Bank Card
- Bizum
Paypal
Paypal, if you have an account with Paypal, you can use this electronic payment system quickly and safely.
Bank Card
Through our secure gateway. We accept all types of cards except American Express.
Bizum
Instant payment through your bank's payment gateway. It requires a telephone number and your Bizum Code.
10. Returns and Exchanges
How do I return a product?
The customer may return any item they have purchased in cases where the Law expressly recognizes such power. In these cases, Allied Vesting Technologies S.L., will return the purchase money by crediting the credit card or PayPal account used when making the purchase or by bank transfer to the account indicated by the customer if the Payment was made cash on delivery within a maximum period of 14 days, counted from the receipt of the product, unless otherwise legally prescribed.
Check that your return meets all of the following points, before sending us the product:
- The material to be returned must be unused and in the condition in which it was delivered. It cannot be dirty or scratched.
- Returns of customized products will not be accepted.
- If the material requested as a return is not available, the client can request that the money be returned. In this case, the amount paid for the product will be refunded less the original full shipping costs.
Shipping costs, both outbound and return, in case of return are borne by the customer except in the case of an error on the part of patinete.com
We recommend sending the products by certified mail or by transport companies such as SEUR, Tourline, etc.
- We are not responsible for losses if the returns have been sent by regular mail.
- A package in which a seal or seal has been attached directly to the original box or packaging of the product will not be accepted.
- We do not accept returns postage due, unless the customer has been authorized in writing to do so.
Who pays the return shipping?
If the change or return is because the product has a defect, patinete.com will assume the expenses. Contact customer service to find out how to proceed for the return. In any case, patinete.com will not accept any package postage due, the customer must send the product with the expenses paid, patinete.com will refund the amount of these expenses once the status of the product is verified.
For the rest of the cases, it will be the client who bears all the return costs.
If a product other than the one requested by the client was delivered by mistake from Allied Vesting Technologies S.L., it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.
For any incident related to the return of items from our store, you can contact our Customer Service Department via email: taller@patinete.com. The complaints that may be submitted by customers who hold the status of consumers under the terms of current legislation, will be dealt with by the customer service of Allied Vesting Technologies SL; They may be sent to any of the contact details specified in this legal notice, and they will be answered by the appropriate means within a maximum period of 30 days. In case of rejection, the consumer can go to the consumer organizations of their autonomous community or use the platform of REGULATION (EU) 524/2013 of the European Parliament and of the Council, of May 21, on online dispute resolution. on consumer matters (http://ec.europa.eu/odr).
When will my refund arrive?
Once the product arrives at our warehouse, we proceed to check the product. If the product is correct, we will proceed to the immediate return.
Our shipping address is:
- Allied Vesting Technologies SL
At. Quality Department
C/ Oro 62 C, Pol. Ind. Sur
28770 Colmenar Viejo, Madrid
Tel.: 91 806 44 40
mail: contacto@patinete.com< /li>
11. Guarantees
Allied Vesting Technologies SL is responsible for any lack of conformity that manifests itself within a period of three years from delivery.
Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use thereof, are not included in this guarantee.
To proceed with the return of the product to cover the guarantee, the processes described in section 10 of change and return of material must be followed.
12. Reimbursement of amounts paid
The refund will be made through the payment method used in the purchase, except in the case of having paid cash on delivery. In this case, the refund will be made via bank transfer.
patinete.com will not refund the amount or make any reshipment of merchandise until the receipt and state of packaging and accessories of the item subject to return or exchange have not been verified in our warehouses. The price to be returned is the one that originally appeared in the order, except for transport costs, which will only be returned if patinete.com is responsible for the cause of the return of the product. Once the correct status of the returned product has been verified.
13. INFORMATIVE ANNEXES (ONLY APPLICABLE TO CASES OF ACQUISITION OF PRODUCTS WITH CONTRACTUAL OR LEGAL RECOGNITION OF THE RIGHT OF WITHDRAWAL):
Information on the exercise of the right of withdrawal
Right of withdrawal:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from day (1).
To exercise the right of withdrawal, you must notify us (2) of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).
To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund (3).
(1) that you or a third party indicated by you, other than the carrier, acquired material possession of the goods
(2) your name, full address, telephone number, and email address.
(3) We may withhold reimbursement until we have received and checked the condition of the goods.
– You must return or deliver the goods directly to us at (Allied Vesting Technologies SL, C/Oro 62C, 28770 Colmenar Viejo, Madrid), without undue delay and, in any case, no later than 14 days natural from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired;
– You must assume the direct cost of returning the goods.
– Only you will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
14. Legislation and Jurisdiction
Provided that the regulations in force for this purpose provide for the possibility for the parties to submit to a specific jurisdiction, for any litigious issue arising from or related to this Website, the Spanish legislation in force at the time of the dispute will apply, and we will submit to to the Courts and Tribunals of Madrid (except submission to a different jurisdiction due to a legal imperative to the contrary), as well as, where appropriate, to the Consumer Arbitration Courts or similar to which we are adhered at the time of the controversy.< /p>
To present claims in the use of our services, you can write by mail to the electronic or physical address indicated in the "Identification" section, committing ourselves to seek an amicable solution to the conflict at all times.