Return Policy

Return Policy for Micro scooters

If for any reason you are not satisfied with your order, you can return the unwanted item within 14 calendar days from the date of delivery of the order. (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade modified by Law 47/2002, of December 19).

Check that your return meets the following requirements, before sending us the product:

  • The material to be returned must be unused and in the condition in which it was delivered, that is, with all its original packaging intact, manuals and accessories. It cannot be dirty or scratched.
  • Returns of modified products will not be accepted.
  • If the material requested as an exchange is not available, the client can request that the money be returned. In this case, the amount paid for the product will be refunded less the original full shipping costs.

Shipping costs, both outbound and return, in case of return are borne by the customer except in the case of an error on the part of patinete.com</p >

We recommend sending the products by certified mail or by transport companies such as SEUR, MRW, etc.

  • We are not responsible for losses if the returns have been sent by regular mail.
  • A package in which a seal or seal has been attached directly to the original box or packaging of the product will not be accepted.
  • We do not accept returns postage due, unless the customer has been authorized in writing to do so.

Once the product arrives at our warehouse, the product will be checked. If everything is correct, the amount paid will be refunded within the 10-day period stipulated by law.

In the event that the product received is not in optimal conditions, it arrives dirty, broken, tampered with, etc., the quality department will decide what type of penalty it will have when issuing the refund, or even being rejected.< /p>

Please include the invoice or purchase delivery note if you have one, or a handwritten note showing the order number and the name of the recipient of the order placed, as well as the reason for the return: withdrawal, non-purchase authorized, damaged product... in order to correctly identify the return.

Our shipping address is:

  • Avetec, S.L.
    At. Quality Department
    C/ Oro 62 C
    28770 Colmenar Viejo, Madrid
    Tel.: 91 066 37 94
    email: devoluciones@patinete.com

If the change or return is because the product has a defect, patinete.com will assume the expenses. Contact customer service to find out how to proceed for the return. In any case, patinete.com will not accept any package postage due, the customer must send the product with expenses paid and patinete.com will reimburse the amount of these expenses once the status of the product is verified.

For the rest of the cases, it will be the client who bears all the return costs.

The refund will be made through the payment method used for the purchase.

patinete.com will not refund the amount or make any reshipment of merchandise until the receipt and state of packaging and accessories of the item subject to return or exchange have not been verified in our warehouses. The price to be returned is the one that originally appeared in the order, except for transport costs, which will only be returned if patinete.com is responsible for the cause of the return of the product, once the correct condition of the returned product has been verified.< /p>

For any questions or queries that may arise, you can contact us by phone 91 806 44 40 (option 1)

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